Advice and care
What to do before calling a technician for your heat pump
There are few things as stressful and unpleasant as realizing, on a cold winter’s day or in the middle of a heat wave, that the heat pump isn’t working.
When this happens, it can be tempting to jump on the phone and call a technician. Fortunately, some of the problems you may encounter with a heat pump are easy enough to solve without the help of a technician.
HERE ARE A FEW SOLUTIONS TO TRY BEFORE CALLING A TECHNICIAN
Spring start-up of your air conditioner
Don’t wait for the first heat wave, or worse, the first heatwave, to check that your wall-mounted air conditioner is working properly. After shutting down your unit completely during the winter, check it as soon as the first 15°C arrives.
Cleaning the filters on your wall-mounted air conditioner or heat pump
To ensure optimum performance, manufacturers recommend that you clean your unit’s interior filters every month. It only takes a few minutes, and keeps your unit performing at its best while ensuring a longer service life.
Weak joystick signal
If your heat pump doesn’t work at all, or doesn’t respond to certain commands, there may be a problem with the batteries in the joystick or the power supply.
Is your heat pump lacking in performance?
If your heat pump isn’t working to your satisfaction, we recommend you follow these simple steps before contacting a service technician.
Ice forming on your indoor unit?
Do you have ice forming on the inside of your wall unit? Don’t panic, you’re not the first to encounter this problem. Here are the steps to follow before calling us.
Is your indoor unit leaking?
A leaky air conditioner wall unit may indicate a drainage problem, often caused by a blocked duct. It’s essential to check these components to avoid water damage and ensure optimal operation.
Ice forming on your outdoor unit?
Ice formation on the outdoor unit of an air conditioner or heat pump can be normal in cold weather, as moisture in the air freezes on the coils. These units generally have an automatic defrost cycle to remedy this phenomenon. However, if the ice persists, we advise you to consult a technician to check that the system is working properly.
What is the problem when I see the code "DF"?
The code “Df” (defrost) means “defrosting” in English. It’s a function used in refrigerators, freezers and air conditioners to remove accumulated frost from coils or other parts of the appliance. This helps maintain the efficiency and optimum performance of the appliance.
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